• All international orders MUST be paid for by wire transfer. No exceptions.
• We ship Monday through Friday via insured Federal Express or UPS International Priority Service only.
• Packages usually arrive within 2 - 3 business days depending on how long it takes to clear to customs.
• Average cost of shipping and insurance is $75.00 to $125.00 for the average one carat diamond*
• Exact shipping costs will be provided at time of purchase.
• Additional excise and/or import taxes may apply, contact your customs department. We do not know the amount of excise tax and /or fees imposed by each country, please contact your local customs department to determine their policies.
• May not be sent to a P.O. Box but Fed Ex and UPS Station Hold is available.
• Signature required. Valid government issued photo identification is required.

IMPORTANT: make sure that you do not have a signature release on file with Federal Express because our insurance ends the moment the package is delivered. If you have a signature release on file, the delivery person may leave the package on your doorstep and it won't be insured against loss regardless of how we mark the package!

The insurance company contracted to provide insurance of our packages while in transit maintains the following exclusion: Delivery confirmation is based on information provided by the courier. Shipments left at a residence unsigned and unattended are considered as valid deliveries; coverage ceases at the point of delivery. Any claim due to loss, damage or missing content discovered after delivery to residences, will not be considered.” There is one exception to this restriction as follows: For shipments where an ‘Adult Signature’ was requested electronically i.e. (the carrier’s ‘Adult Signature’ delivery option was selected), coverage remains in effect until the package is signed for, so long as all other terms and conditions are adhered to.

Inspect the package for tampering BEFORE signing acceptance of the package and REFUSE any package that appears to have been tampered with and contact us immediately.

* The majority of the shipping cost incurred when shipping via Federal Express results from the insurance binder assigned to the specific package. This insurance is not obtained from Federal Express and can not be refunded if there is a delay in the delivery of your package by Federal Express. Approximately $9.00 of the shipping cost is actually due to freight and the rest applies to an insurance binder that covers your package specifically. No matter how late Federal Express is and no matter what their Customer Service Representatives might say, the cost of the insurance binder is not refundable. Fed Ex can not refund the cost of insurance because they do not insure our packages... No matter what their customer service representatives might tell you, Fed Ex insurance does not apply to jewelry or diamonds valued for more than $500.00 but don't take our word for it, read the fine print in their manual. Our twenty one (21) day inspection period begins from the moment that you sign for the package, not from the date when we send it.