• We ship Monday through Friday via insured Federal Express or UPS.
• Packages usually arrive by 10:30 the next day (no deliveries on Sunday)*
• The average cost of shipping a one carat diamond via Federal Express and UPS is $65.00
• Packages may be scheduled for Saturday delivery for an additional $10.00
• Fed Ex and UPS do not guarantee a delivery time for Saturday...
• The cost of shipping increases in accordance with the insured value of the diamond.
• Exact shipping costs will be provided at the time of purchase.
• Fed Ex and UPS packages may be sent to a staffed station for Station Hold.
• Fed Ex and UPS packages may not be sent to a P.O. Box, however we can ship U.S. Express Mail.
• Adult signature and valid identification is required for delivery or pick-up.

Important - make sure that you do not have a signature release on file with Federal Express or UPS because our insurance ends the moment the package is delivered. If you have a signature release on file, the delivery person may leave the package on your doorstep and it will not be insured against loss regardless of how we mark the package!

The insurance company contracted to provide insurance of our packages while in transit maintains the following exclusion: Delivery confirmation is based on information provided by the courier. Shipments left at a residence unsigned and unattended are considered as valid deliveries; coverage ceases at the point of delivery. Any claim due to loss, damage or missing content discovered after delivery to residences, will not be considered.” There is one exception to this restriction as follows: For shipments where an ‘Adult Signature’ was requested electronically i.e. (the carrier’s ‘Adult Signature’ delivery option was selected), coverage remains in effect until the package is signed for, so long as all other terms and conditions are adhered to.

Inspect the package for tampering BEFORE signing acceptance of the package and REFUSE any package that appears to have been tampered with and contact us immediately.

Our preferred method of shipping with the U.S. Post Office is U.S. Express Mail. The shipping guidelines for U.S. Express Mail are essentially the same as outlined above for Fed Ex Priority Service however packages sent via U.S. Express Mail may be addressed to a Post Office Box. Upon request we can also ship via U.S. Registered & Insured Mail or U.S. Priority Mail depending on the value of the contents. The outline for shipping via Snail Mail is as follows:

• May be sent to a P.O. Box or any other postal destination within the United States.
• Average delivery time is 5 - 7 business days, but can take longer.
• Average cost is $25.00 but will be charged in accordance with weight and value.
• The diamond is usually sent in one package with the paperwork sent via Priority Mail.

* The majority of the shipping cost incurred when shipping via Federal Express results from the insurance binder assigned to the specific package. This insurance is not obtained from Federal Express and can not be refunded if there is a delay in the delivery of your package by Federal Express. Approximately $9.00 of the shipping cost is actually due to freight and the rest applies to an insurance binder that covers your package specifically. No matter how late Federal Express is and no matter what their Customer Service Representatives might say, the cost of the insurance binder is not refundable. Fed Ex can not refund the cost of insurance because they do not insure our packages... No matter what their customer service representatives might tell you, Fed Ex insurance does not apply to jewelry or diamonds valued for more than $500.00 but don't take our word for it, read the fine print in their manual. Our twenty one (21) day inspection period begins from the moment that you sign for the package not from when we send it.